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Privacy Policy

This Privacy Policy explains how I collect, use, and protect your personal information when you visit my website, make an enquiry, or book massage therapy services. I am committed to respecting your privacy and complying with the UK GDPR and the Data Protection Act 2018.

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1. Who I Am

Business Name: Signature Massage by Ana
Business Type: Massage therapist
Contact: signaturemassagebyana@gmail.com
07852409214

I am the data controller responsible for your personal information.

2. Information I Collect

I may collect the following information:

A. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Address (for mobile appointments)

  • Appointment details

  • Relevant health information required to provide safe massage treatments

  • Payment information (processed securely through third-party providers)

B. Automatically Collected Data

When you visit this website, cookies and analytics tools may collect:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on the site

This helps improve the website experience.

3. How I Use Your Information

I use your information to:

  • Respond to enquiries

  • Confirm and manage bookings

  • Deliver massage therapy services

  • Carry out essential health screening for treatment suitability

  • Send appointment reminders or updates

  • Manage payments and accounting

  • Meet legal, insurance, or record-keeping requirements

Your health information is used only to ensure treatments are safe and appropriate.

4. Legal Basis for Processing

I process your information on the following lawful bases:

  • Contract – to provide the services you book.

  • Legal obligation – for insurance, tax, and record-keeping requirements.

  • Consent – for collecting health information and for optional marketing communications.

  • Legitimate interests – to improve my services and website.

You may withdraw consent at any time.

5. Sharing Your Information

I do not sell your personal data.
I may share information only with:

  • Booking platforms or payment processors you use

  • My professional insurer, if required for legal purposes

  • HMRC or legal authorities if legally required

All third parties follow GDPR standards.

6. Data Retention

I keep your personal information only as long as necessary:

  • Treatment & health records: 7 years (required by insurance)

  • Financial records: 6 years (required for HMRC)

  • General enquiries: up to 12 months

  • Cookies: according to cookie settings on your browser

Once the retention period ends, your data is securely deleted.

7. Cookies

This website may use cookies to:

  • Improve functionality

  • Remember preferences

  • Analyse website traffic

You can manage cookie preferences through your browser settings.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (where applicable)

  • Restrict or object to processing

  • Transfer your data

  • Withdraw consent

To exercise any of these rights, contact me at signaturemassagebyana@gmail.com

9. Security

I take your privacy seriously and use appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

10. Children’s Privacy

I do not knowingly collect data from anyone under 16 without parental or guardian consent.

11. Changes to This Policy

This Privacy Policy may be updated occasionally. The latest version will always be available on this website.

12. Contact

If you have any questions about this policy or how your data is handled, please contact:

Ana Vaduva
Email: signaturemassagebyana@gmail.com
Phone: 07852409214

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Cookie Policy

This website uses cookies to improve your browsing experience, analyse website traffic, and support essential site functionality. You may manage cookie settings via your browser. Cookies may include analytical, functional, and essential cookies. No cookies are used to personally identify you.

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